AI-Powered IT Helpdesk

HelpDesk is a full-stack enterprise demo built to showcase how low-code platforms can be combined with generative AI to deliver production-quality internal tools quickly. The app consists of two experiences: an employee-facing ticket submission form and an IT admin dashboard for managing and resolving requests. When an employee submits a ticket, the description is sent to Claude via a secure server-side API route, which returns a structured triage — category, priority, plain-English summary, and a first-response suggestion for the IT team. That data is written to Airtable alongside the original submission and surfaced immediately in the admin dashboard. Credentials are never exposed to the client — all API calls are proxied through Vercel serverless functions with keys stored as server-side environment variables.